The brain may not be a muscle, but it works like one, and it’s our job at Interplay to keep our most precious organs fit. One of our Experience Designers, who happens to also be our Creative Process Coach – the brilliant Amy Frazier – has been leading us all through an incredibly valuable thinking workout. Amy specializes in Creative Problem Solving, and she’s been putting the team through the paces, teaching us the principles behind some well-researched models of creative thinking, and getting us on our feet and moving with them, so to speak. We’ve been meeting as a group and working individually to absorb and utilize this information, and the consensus is that this is undeniably useful stuff.
Since we’re not a pack of misers, we’re going to briefly share some of that wealth with you right here. And keep coming back to the blog, as we’ll be revisiting this rich material over and over. The brain is a wonderland, and it’s our goal to always be investigating this terrain.
Without further ado, it’s time to introduce the six steps of Creative Problem Solving, as developed by Dr. Roger L. Firestien, who serves on the faculty of the International Center for Studies in Creativity at Buffalo State. (That’s the premier institution for creativity studies, by the way, from whence Ms. Frazier is getting her advanced degree.) You can download the workbook for free and play along right here: http://www.rogerfirestien.com/art/3-RingBooklet.pdf
There are three major steps to this model of Creative Problem Solving – exploring the challenge, generating ideas and preparing for action – that generate six separate phases of activity, toggling back and forth between divergent thinking (where you’re coming up with a multiplicity of ideas) and convergent thinking (where you’re discriminating, narrowing down and focusing your ideas). It’s worth trying this out for yourself; the time and effort that goes into the process is rewarded by seeing your issue of choice open out before you in a way you couldn’t have imagined before you began. Truly, download the workbook and try this at home.
Here’s an overview, paraphrased from Dr. Firestien:
1. Identify the goal, wish or challenge
Here, you’re stating a variety of potential goals, wishes or challenges, and then choosing one where you have ownership, motivation and a need for imagination.
2. Gather Data
Here, you’re exploring all the data around the goal, wish or challenge, and identifying the data that’s relevant.
3. Clarify the Problem
In this phase, you state the problem in as many ways as possible, and develop/select a problem statement to work on.
4. Generate Ideas
This is classic brainstorming. You think up a wide variety of ideas to solve the problem, and then you choose the most promising ones.
5. Select and Strengthen Solutions
In this phase, you’re evaluating and refining the ideas you selected, and selecting the most promising solutions.
6. Plan for Action
Finally, you list a series of possible actions for implementation, and form a specific plan of action.
You’ll find all of these steps explained and elaborated upon in much greater depth in the workbook. Put it to the test. Feel the burn, as it were, for yourself. We’re still in the process playing with these ideas ourselves – and learning even more – in our quest to stay in creative fighting shape.


